eKeral InfoTech will support your Web site, materially improving e-commerce initiatives by providing the high quality customer service that today's Internet consumers are demanding. We are mission critical to corporations that view satisfied customers as vital in today's competitive Internet environment

We help in all these areas

Chat Support.
Email support.
Inbound / Outbound Teleservices.
Telemarketing Services.
Customer Services support.
Pre-sales and post sales product support.
Meeting Coordination.
Appointment scheduling.
Technical Support / IT Helpdesk.
Order Processing.
Lead generation and increased sales opportunities.
Conversion of website visitors into buyers.
Relationship building with your customers.


Email Support

E-mail has become a preferred means for online customers to contact e-businesses. Today customers want quick, accurate and informative replies to their online inquiries. To sustain a powerful, pleasurable and profitable relationship with your client base, your e-business must meet the challenge of e-mail head on. E-mail Management allows your agents to reply to customers' inquiries with quick, informative and precise responses - building customer loyalty and satisfaction levels, which aids in retaining your valuable existing client base while increasing your sales revenue potential This solution is designed to manage high-volume email inquiries directed to your mailbox or produced via a Web site. Email management has the capability to track incoming messages and provides an appropriate auto reply message to your customer letting them know that their email has been received. Email can have an automated reply or be routed based on keyword searches and business rules.

Chat Support

Chat provides a means for customers to obtain answers to questions or resolve customer service issues without having to disconnect from the Internet or use a phone. Chat allows your customer to stay online and still have contact with an agent, by way of real-time, one-on-one chat sessions. West's agents have online scripts that suggest the most appropriate information, and the order in which it should be presented to control the "conversation" and best service the customer in each situation. Chat was created to address the online customer service needs of e-businesses. E-customers want live help when they have questions. Our text-based chat gives your e-customers instant access to the answers, assistance, and information they require. Your agents, armed with Chat, can deliver the real time customer satisfaction your clients require while shortening your online sales cycle.

Inbound Teleservices

Inbound Teleservices makes sure that when your customers call, they receive prompt and professional service. When your prospects call, we can answer their questions, take their orders, locate the nearest dealer, and provide the dependable service you expect.We handle a wide range of activity from small to medium size programs 24 hours a day, 7 days a week.We manage Customer Service,Lead Capture & Distribution,Order Capture & Up-sell/Cross-sell,Dealer Locator,Inquiry Handling,Direct Response and more.

Outbound Teleservices

Outbound Teleservices trained team of agents (selected call center professionals) performs labor-intensive outbound calling that can increase your sales reps' productivity; turn your customer/prospect database into an updated, powerful marketing tool; and, ultimately, make a significant impact on your bottom line.Trained agents make about 100 million outbound calls per year, specializing in building custom databases and delivering pre-qualified leads. Predictive & preview dialing capabilities are some features.We manage Market Research, Collection Services, Customer Service Audits, Tele-Sales and more

Customer Relationship Management(CRM) has been developed as a way for businesses to approach customer relations systematically and efficiently. CRM focus on actively managing your customer relations in an organized and strategic manner. Businesses have always had relationships with customers.In practice, that means developing your company's internal operations, software and Internet capabilities so your customer relationships are more profitable. CRM can track key customer information such as accounts, buying histories and preferences so that you can match customer needs with product plans and offerings.